Patient Experience Specialist (Russian/Ukrainian language preferred)

CHAS Health • Spokane, WA

5d • Onsite

About The Position

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records. Provides excellent customer service as the first point of contact for CHAS Health. Determines needs of caller and manages calls appropriately. Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers. Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information. Ensures that copies include only information that is requested and available (eligible) to be released. Processes, stores and retrieves electronic health information. Maintains and utilizes a variety of health record indexes, storage and retrieval systems. Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date. Refers patient to specialist based on each insurance company’s available specialty network. Documents patient cases, health information and referral requests appropriately in patients’ medical record. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent required.
• Knowledge of HIPAA regulations required.
• Excellent customer service, oral and written communications skills required.
• Compassion for patients required.
• Must be able to work well in team environment.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs.
• Computer skills required.
• Valid driver's license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Nice To Haves

• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.
• Russian/Ukrainian language preferred.

Responsibilities

• Answers and directs incoming calls.
• Coordinates referrals.
• Manages health records.
• Provides excellent customer service as the first point of contact.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records, ensuring appropriate paperwork, payment, and logging of details.
• Ensures released health information is accurate and eligible for release.
• Processes, stores, and retrieves electronic health information.
• Maintains and utilizes health record indexes, storage, and retrieval systems.
• Completes referrals in a timely fashion, sorting and processing by urgency and date.
• Refers patients to specialists based on insurance networks.
• Documents patient cases, health information, and referral requests in medical records.
• Performs other duties assigned, supporting CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees ($500 for every year worked, up to $5,000).
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED