CLERICAL LEVEL II - SCC GASTROENTEROLOGY
About The Position
The Patient Experience Specialist - Clerical Level II works in the SCC Gastroenterology department and provides administrative support in a healthcare setting. The role manages patient flow and helps ensure a smooth, welcoming front desk experience. Candidates should be friendly, organized, punctual, detail-oriented, and interested in helping others. The position involves greeting and checking in patients, handling calls, scheduling appointments, verifying insurance, collecting payments, maintaining accurate patient records, and completing general clerical tasks. The role also requires maintaining patient confidentiality and complying with HIPAA regulations.
Requirements
- Ability to type 30 words per minute.
- Ability to read, write, and understand verbal and written instructions.
- Basic computer skills.
- Ability to perform the essential functions of the position, with reasonable accommodations as required under the ADA.
Responsibilities
- Greet and check in patients professionally and courteously.
- Answer multi-line phones and direct calls appropriately.
- Schedule and confirm appointments using electronic medical records (EMR).
- Verify insurance information and collect co-pays or balances.
- Enter and update patient information accurately in the system.
- Maintain a clean and welcoming front desk and waiting area.
- Assist with filing, faxing, scanning, and other clerical tasks as needed.
- Protect patient confidentiality and comply with HIPAA regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
