Patient Experience Specialist

ProgressiveHealth Career • Evansville, IN

9d • Onsite

About The Position

We are looking for a full-time Patient Experience Specialist to join our team! This person will provide administrative and organizational assistance to support our inpatient settings. This is a full-time position: 4:00 AM - 12:00 PM. Come be a part of a growing organization in a progressive, supportive, and innovative team!

Requirements

• Have a high school diploma or general education degree (GED)
• Have at least 1 year of related experience or training is preferred
• Have previous experience in a customer service or clerical role
• Display a high degree of professionalism in both written and verbal communication
• Have the ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Demonstrate strong detail orientation with the ability to adapt to change
• Demonstrate strong follow-up and follow-through skills.
• Be able to maintain confidentiality.
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Maintain the daily scheduling board and complete six-week employee schedules by required deadlines.
• Collect, document, and track clinician productivity and competencies.
• Compile operational data, including missed evaluations/treatments, non-billable time, therapy census, and evaluation status.
• Manage referral query databases and monitor TherapyConnect emails, ensuring timely follow-up.
• Provide backup support to rehab technicians and the office coordinator as needed.
• Professionally answer and route incoming phone calls; take accurate messages when necessary.
• Receive, process, and document physician orders; verify accuracy of all clinical paperwork.
• Prepare and maintain patient charts and produce memos, reports, and other documents.
• Track and order departmental supplies.
• Coordinate student observation rotations with the Recruiting Manager.
• Perform general clerical duties, including filing and photocopying, while maintaining strict patient confidentiality.
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator.
• This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Benefits

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
• Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH IRA savings plans + company match with auto enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED