Patient Experience Specialist

Tallahassee Memorial Healthcare • Tallahassee, FL

6d

About The Position

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
Level II Trauma Center
Primary Stroke Center
Level III Neonatal Intensive Care
Pediatric Intensive Care
The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
Your Role:
Upholds patients’ rights, advocates for patients and families, and enhances the overall patient experience continuously.
Serves as a patient advocate.
Manages patient feedback and suggestions.
Serves as a resource to the organization for improving patient satisfaction and the patient experience.
Performs duties in accordance with Tallahassee Memorial HealthCare’s (TMH) strategic plan and quality improvement (QI) principles.

Requirements

• Associate degree in health care, social sciences, communication, or a related field.
• Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience.

Nice To Haves

• Bachelor’s degree in health care, social sciences, communication, or a related field.
• Administrative skills.
• Proficient in Microsoft (MS) Office.
• Skilled in using computer applications in day-to-day functions.
• Exceptional verbal and written communication skills.
• Exceptional interpersonal skills.
• Ability to unite around a common goal.
• Possesses a desire to make a difference.
• Professional.
• Goal oriented.
• Detail oriented.
• Organized.
• Compassionate.
• Empathetic.

Responsibilities

• Upholds patients’ rights
• Advocates for patients and families
• Enhances the overall patient experience continuously
• Serves as a patient advocate
• Manages patient feedback and suggestions
• Serves as a resource to the organization for improving patient satisfaction and the patient experience
• Performs duties in accordance with Tallahassee Memorial HealthCare’s (TMH) strategic plan and quality improvement (QI) principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree