About The Position
The Patient Experience Specialist plays a key role in supporting patients enrolled in remote cardiac monitoring programs. They act as the liaison between patients, device technicians, and clinical staff, ensuring patients understand and adhere to monitoring protocols. This role combines empathetic communication, technical troubleshooting, and care coordination to enhance patient outcomes in the remote CIED cardiology setting.
Requirements
- 1-3 years of experience working with remote cardiac monitoring systems (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
- Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner
- Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts
- Highly self-motivated and capable of working independently
- Empathetic, patient and flexible to meet patients where they are
- Strong interpersonal communication skills
- Excellent documentation skills
- Demonstrated professionalism in all interactions, fostering positive experiences for patients and clinics
- A solid understanding of all HIPAA regulations while maintaining confidentiality
- Communicates with clarity and cultural sensitivity when appropriate
- Builds trust with elderly or tech-averse patients
Nice To Haves
- Murj platform experience
- College or technical degree, healthcare-related certification, or equivalent experience preferred
- CRAT certification or equivalent
Responsibilities
- Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps
- Provide instructions for device setup, care, and troubleshooting
- Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams
- Communicate device-related instructions between patient and clinical staff
- Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen)
- Maintain HIPAA compliance in all communications
- Track patient compliance with daily/weekly transmissions
- Follow up with non-transmitting patients promptly and professionally
- Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools
- Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
- Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis
- Provide flexible support for future product updates
Benefits
- full medical, dental, and vision insurance
- open vacation policy
- more than 10 annual company holidays
- competitive compensation and equity participation
- 401(k) after 3 months of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
