Patient Experience Specialist

CHAS Health • Moscow, ID

1d • $22 - $31

About The Position

Purpose of Job: Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records as follows:

Requirements

• High school diploma or equivalent preferred.
• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service, oral and written communications skills required.
• Compassion for patients required.
• Must be able to work well in team environment.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs.
• Computer skills required.
• Valid drivers’ license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Nice To Haves

• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.
• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information.
• Ensures that copies include only information that is requested and available (eligible) to be released.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes a variety of health record indexes, storage and retrieval systems.
• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
• Refers patient to specialist based on each insurance company’s available specialty network.
• Documents patient cases, health information and referral requests appropriately in patients’ medical record.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees!
• $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED