Patient Experience Specialist

ProgressiveHealth Career • Benton, IL

3d • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic and customer service-driven Patient Experience Specialist to join their team in Benton, IL. This position will hold the front office responsibility within their patient settings. This is a full-time, in-office position with a weekday, day-shift schedule. This is a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!

Requirements

• High school diploma or GED
• Ability to stand, walk, and sit throughout the entire assigned shift
• High degree of professionalism in both written and verbal communication
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• Ability to work both independently and in a team environment, without constant supervision
• Be able to maintain confidentiality
• Be able to adapt, learn, and multitask in a fast-paced setting
• Candidates must be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.)

Nice To Haves

• No previous experience is needed but would be ideal to have
• At least a year of related experience and/or training
• Past medical office experience is preferred but not required

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit (Could include co-payments, deductibles, co-insurance, and payments on statements)
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

Benefits

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• Medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents (Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications)
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED