MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD IMCU (FT 9a-9p)

Riverside Healthcare•Kankakee, IL

5d•Onsite

About The Position

The CNA – Mid-Shift Patient Experience & Safety Specialist role aims to enhance patient satisfaction, particularly in responsiveness to patient needs, and reduce patient falls through proactive, purposeful rounding and a consistent bedside presence during peak activity hours. This role contributes to a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Requirements

Current Certified Nursing Assistant (CNA) certification.
Basic Life Support (BLS) certification.
Ability to perform required physical tasks related to patient care.
Strong communication, observation, and interpersonal skills.

Nice To Haves

Experience in acute care or inpatient settings.
Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

Responsibilities

Perform purposeful rounding at established intervals focusing on pain, positioning, personal needs (toileting), and possessions within reach (call light, phone, water).
Anticipate patient needs to reduce call light usage and improve responsiveness.
Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
Observe patients closely and promptly report changes in condition or behavior to the RN.
Monitor patients identified as fall risk and ensure safety interventions are in place.
Maintain a safe, clutter-free patient environment.
Ensure call lights, personal items, and safety equipment are within reach.
Reinforce use of call light and safety precautions with patients and families.
Escalate safety concerns immediately to nursing staff.
Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
Provide respectful, patient-centered care that supports dignity and privacy.
Respond promptly to patient requests and communicate delays or concerns appropriately.
Accurately document care and observations per organizational standards.
Partner with RNs and the interdisciplinary team to support patient care goals.
Communicate patient needs, concerns, and observations clearly and in a timely manner.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high-volume mid-shift hours.

Benefits

Comprehensive suite of Total Rewards
Nationally rated employee well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work