Patient Experience Representative - Santa Cruz
About The Position
Janus of Santa Cruz is seeking a mission-driven Patient Experience Representative to support patient access and front-end financial processes. This is a key role shaping the patient experience—from first contact through admission—by ensuring accurate, timely, and compassionate service. The hours for this role are Sunday through Thursday 5:30am - 2:00pm. Under the supervision of the Patient Experience Supervisor, this position serves as a primary point of contact for patients and plays a critical role in intake, eligibility verification, authorization support, and point-of-service financial processes. You will help ensure a seamless, respectful, and efficient intake experience for every patient we serve.
Requirements
- High School Diploma or GED
- Basic insurance knowledge is required.
- Knowledge of insurance billing, denials, appeals, and payment posting
- Experience with EHR and billing systems
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Nice To Haves
- Experience with insurance authorizations, approvals, denials, and appeals is preferred and highly valued
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to providing excellent patient service
- Ability to work with complex systems and detailed data
- Strong attention to accuracy, deadlines, and compliance
Responsibilities
- Serve as the first point of contact (phone, in-person, digital)
- Complete intake, screening, and referral workflows
- Schedule appointments and coordinate admissions
- Verify insurance eligibility and benefits prior to service
- Support authorization processes
- Communicate financial expectations (copays, deposits, self-pay rates)
- Collect payments in accordance with policy
- Provide basic financial guidance to patients
- Maintain accurate transaction documentation
- Maintain accurate records in the EHR
- Ensure compliance with privacy and documentation standards
- Support audit readiness with consistent data entry
- Deliver compassionate, respectful, and professional service
- Address questions and escalate complex concerns
- Ensure a smooth and supportive intake journey
Benefits
- Compassion and respect
- Equity and inclusion
- Professional growth and collaboration
- Making a measurable difference in people’s lives
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
