Patient Experience Representative - Santa Cruz

Janus of Santa Cruz • Santa Cruz, CA

13d • Hybrid

About The Position

Janus of Santa Cruz is seeking a mission-driven Patient Experience Representative to support patient access and front-end financial processes. This is a key role shaping the patient experience—from first contact through admission—by ensuring accurate, timely, and compassionate service. If you’re detail-oriented, patient-focused, and experienced in revenue cycle operations, we’d love to connect with you. This is a full-time shift, Sunday - Thursday 5:30am - 2pm. This role will float locations between Santa Cruz and Watsonville.

Requirements

• High School Diploma or GED
• Basic insurance knowledge is required.
• Experience with EHR and billing systems
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

• Experience with insurance authorizations, approvals, denials, and appeals is preferred and highly valued
• Knowledge of insurance billing, denials, appeals, and payment posting
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to providing excellent patient service
• Ability to work with complex systems and detailed data
• Strong attention to accuracy, deadlines, and compliance

Responsibilities

• Serve as the first point of contact (phone, in-person, digital)
• Complete intake, screening, and referral workflows
• Schedule appointments and coordinate admissions
• Verify insurance eligibility and benefits prior to service
• Support authorization processes
• Communicate financial expectations (copays, deposits, self-pay rates)
• Collect payments in accordance with policy
• Provide basic financial guidance to patients
• Maintain accurate transaction documentation
• Maintain accurate records in the EHR
• Ensure compliance with privacy and documentation standards
• Support audit readiness with consistent data entry
• Deliver compassionate, respectful, and professional service
• Address questions and escalate complex concerns
• Ensure a smooth and supportive intake journey

Benefits

• Compassion and respect
• Equity and inclusion
• Professional growth and collaboration
• Making a measurable difference in people’s lives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED