Patient Experience Representative - Ob/Gyn - Call Room (Full-Time)

The Iowa Clinic•West Des Moines, IA

7d•Hybrid

About The Position

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. This position is primarily based in West Des Moines, but you may also cover our other OB/GYN campuses located Downtown Des Moines (IMMC) or Ankeny as needed.

Requirements

High School diploma or equivalent required.
Highly motivated to work in a healthcare setting.

Nice To Haves

Medical Experience in a medical office setting preferred.
You love exceeding people’s expectations.
You enjoy having fun where you work
Finding meaningful connections is what you live for

Responsibilities

Represent the clinic by providing advanced-level patient services primarily in the back-office call room, which is a non-patient-facing environment. On occasion, rotate to the front desk, where you will interact directly with patients.
Manage patient registration and serve as a direct contact and resource for patients.
Provide registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
This position will also serve as a resource to registration, scheduling, and clinical staff.
Strives to create The Iowa Clinic Experience with each interaction.

Benefits

One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals and paid holidays.
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles and transparent communication