ASC - Patient Experience Representative - Front Desk

Panorama Eye Care LLC•Fort Collins, CO

7d•$17 - $18•Onsite

About The Position

The Surgery Center Patient Experience Representative provides clerical support to the ASC. This position serves many different functions. The primary areas of responsibility include patient admission for surgical /laser procedures), surgical chart preparation for the ASC and coordinating operating room schedules. This position requires excellent organizational and interpersonal skills.

Requirements

Minimum requirements include a high school diploma or equivalent with two years of work experience Basic office skills and computer skills are necessary
This position requires exceptional interpersonal skills as well as strong communication skills, in person, over the phone and through email
Must maintain a current BLS certification. Must obtain within 3 months of hire.
Advanced Microsoft Office Skills
Ability to be on feet /sit for long periods of time
Ability to lift up to 25 pounds
Requires the ability to distinguish letters or symbols
Requires eye-hand coordination and manual dexterity
Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort
Ability to bend, stoop and twist without pain of discomfort
Ability to perform extended use of phones, computer keyboarding and copiers.

Nice To Haves

Knowledge of medical office procedures and terminology is desirable

Responsibilities

Champions the Mission Statement of the Panorama Eye Care Family.
Patient Care: Able to work collaboratively with all members of the health care team in the ASC to provide optimal patient care.
Customer Service: Able to provide a high level of customer service to patients, visitors, physicians, and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Work Efficiency: Able to multi-task in a fast paced ASC. Ability to think quickly, problem solve, and work on delegated tasks independently. Able to maintain and upgrade office proficiency in all office techniques.
Team Work: Able to work collaboratively with all members of the health care .
Patient Admissions-
Greets patients, family members, and visitors promptly and courteously.
Completes check-in process for procedures.
Confirm patient information is complete in-patient chart.
Collects payments as necessary indicating as such in computer and prepares copies/receipts for patient and medical records.
Keeps patients and family, friends, or caregivers well informed throughout patient’s progress at the ASC.
Receives phone calls and takes accurate messages or directs calls to the appropriate person/department in a timely manner.
Chart Preparation for ASC and Medical Records-
Collaborating with pre-surgical team to correct any discrepancies.
Assists Health Information Management Coordinator to maintain patient files in an organized system.
Coordinating Operating Room (OR) Schedules-
Works collaboratively to coordinate OR schedules for the next day’s procedures.
Prints and distributes confirmed schedules.