Front Desk Patient Representative

The Steadman Clinic • Vail, CO

just now • $22 • Onsite

About The Position

The Front Desk Patient Representative is responsible for greeting patients kindly, all administrative processing of every patient, and maintaining a clean and welcoming waiting room. This position requires an excellent communicator who is comfortable with interacting with individuals representing all professional levels. This position will also generate and manage correspondences as directed. Performs front desk duties for the clinic: answers phones, directs calls to appropriate department, greet patients in a friendly & helpful manner, assists patients with questions and/or concerns and determines whether unscheduled visitors should be given access to specific individuals. The Patient Representative is an entry/lower to mid-range roles, where an employee operates with oversight, though potentially limited, especially on advanced tasks with high impact on patient care. We have advancement and growth opportunities,

Requirements

• High school diploma or GED and one year of patient representative experience required.
• Knowledge of medical insurance billing preferred.
• Ability to fluently speak and understand English.
• Pleasant, courteous telephone manner required and ability to handle irritated patients, in person or on the phone.
• Able to work in a fast-paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
• Excellent organization, communication (both written and verbal), and interpersonal skills required.
• Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner always.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personnel.

Nice To Haves

• Knowledge of medical insurance billing preferred.

Responsibilities

• Number of hours scheduled, week over week, are dependent on business needs; you will have an opportunity to work overtime as needed, and you may be asked to clock out early (or clock in later) if not needed based on business volume.
• Your scheduled location may vary depending upon business needs. If required to work at a location alternative to your “home base” you may be eligible for mileage reimbursement per company policy.
• Basic assistance helping to train new employees for the department, as expertise is gained.
• Checking patients in and out: ensure registrations and required forms are complete and updated, insurance cards & drivers licenses are current and scanned, and schedule follow- up appointments if required.
• Process payments to the clinic: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies. Settling daily balances and saving in the company drive under batches.
• Collect on past due balances, copays, and private pay accounts, start payment plans if necessary.
• Obtain, secure and ensure sufficient cash denomination to provide change; responsible for safekeeping of all change funds and revenue collected during the day.
• Depositing monies at the bank at least once a week (as required by specific location needs).
• Check all clinic schedule(s) the day prior and make detailed notes as to who needs paperwork, updates, and which patients have a balance or copay to collect.
• On a daily basis, manages all correspondence for the clinic: distribute if any incoming mail, facsimiles, interoffice mail and special deliveries. Checking and returning all messages, replying to emails.
• Maintains overall organization and physical image of the waiting room through the day, ensures refreshments for patients are stocked and available.
• Making sure that all business cards are stocked in patient rooms& front desk.
• Assists manager with training new staff members in the role including but not limited to shadowing, answering questions, assisting with patient conversations, checking for understanding/errors.
• Travel to cover other team members shifts at different locations will be occasionally required with mileage reimbursed.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Maintain personal commitment to the Steadman clinic mission and values.
• Follow policies as established in the Employee Handbook.
• Attend staff meetings and other required meetings.
• Performs other duties as assigned by supervisor, this includes covering other front desks.

Benefits

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
• Discretionary Bonus Program and Wellness Benefit.
• Employee Assistance Program with confidential support from licensed professionals.
• Referral Program Incentive.
• Parking available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees