Patient Experience Representative - Front Desk

Panorama Eye Care LLC•Fort Collins, CO

8d•$17 - $18•Onsite

About The Position

As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role. The successful Patient Experience Representative for the front desk will contribute to the fulfillment of Panorama Eyecare’s mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Requirements

High school diploma or GED.
Word processing/computer scheduling experience.
Knowledge of typical office work environment.
Able to commute to all Eye Center of Northern Colorado clinics, including Precision, Fox Run, Prospect, and Skyline.

Nice To Haves

Previous experience in a medical office setting preferred.
Previous customer service experience preferred.

Responsibilities

Greets patients upon their arrival to the office.
Verifies patient information and confirms insurance information and referral status/authorizations.
Obtains and retains knowledge of insurance company participation and requirements.
Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
Answers general questions for patients following established guidelines.
Prints route slip for appropriate resource to proper location.
Schedules all in-office appointments per recalls on route slips.
Maintains awareness of schedule and problem solves when needed.
Collects payments from patients and correctly balances all collected monies against receipts.
Answers questions regarding insurance billing and office financial policies.
Generates and dispenses tokens for the Patient Portal for every patient.
Enters recalls in computer for future appointments.
Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc.
Maintains the goal of providing the highest level of customer service to patients.
Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
Ensures confidentiality of medical records and patient information
Other duties as assigned.