Lead Patient Representative, Front Desk

Velazquez Pain Relief Center•Spring Valley, NV

2d•Onsite

About The Position

Join the Velazquez Pain Relief Center team as a Lead Patient Representative at our North Las Vegas location! In this dynamic front desk role, you will be the first point of contact for our patients, providing exceptional service and support in a welcoming environment.

Requirements

Must be bi-lingual in English and Spanish
High school diploma or equivalent; additional education in healthcare administration is a plus.
Previous experience in a front desk or patient-facing role, preferably in a healthcare setting.
Strong communication and interpersonal skills to engage effectively with patients.
Proficient in using electronic health record (EHR) systems and basic office software.
Detail-oriented with excellent organizational skills to manage multiple tasks.
Ability to work in a fast-paced environment while maintaining a positive demeanor.
Knowledge of medical terminology and insurance processes is advantageous.
Must be able to work various shifts Monday thru Friday
7:45 am to 4:45 pm
8:00 am to 5:00 pm
9:00 am to 6:00 pm

Nice To Haves

Supervisor or Leadership experience a plus!

Responsibilities

Greet and assist patients upon arrival, ensuring a friendly and professional atmosphere.
Manage appointment scheduling and patient inquiries via phone and in-person.
Collect and verify patient information and insurance details accurately.
Maintain an organized front desk and ensure a smooth flow of operations.
Process patient payments and manage billing inquiries efficiently.
Collaborate with medical staff to enhance patient experience and care.
Handle patient records and maintain confidentiality in compliance with HIPAA regulations.
Assist with administrative tasks as needed to support the clinic's operations.