Patient Experience Representative - Front Desk Per Diem

Panorama Eye Care LLC • Cheyenne, WY

1d • Onsite

About The Position

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

Requirements

• High school diploma or GED.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

Nice To Haves

• Previous experience in a medical office setting preferred.
• Previous customer service experience preferred.

Responsibilities

• Greets patients upon their arrival to the office.
• Verifies patient information and confirms insurance information and referral status/authorizations.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Prints route slip for appropriate resource to proper location.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.
• Collects payments from patients and correctly balances all collected monies against receipts.
• Answers questions regarding insurance billing and office financial policies.
• Generates and dispenses tokens for the Patient Portal for every patient.
• Enters recalls in computer for future appointments.
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Directs patients to appropriate locations- main waiting room, optical, ASC, etc.
• Maintains the goal of providing the highest level of customer service to patients.
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
• Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Ensures confidentiality of medical records and patient information
• Other duties as assigned.

Benefits

• Career growth plans that allow employees the ability to work toward their professional growth.
• Encouragement to apply for internal openings.
• Opportunity to interview and coach employees on how to grow.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED