Patient Experience Performance Improvement Analyst
About The Position
Performs specialized professional-level performance improvement analysis, administrative, organizational, systems, budgetary, and related analysis to improve overall patient experience initiatives, programs, and activities. As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. UMC is a Level I Trauma Center, home of the ONLY Verified Burn Center, and Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care.
Requirements
- Equivalent to a bachelor's degree in public administration, business administration, healthcare, or a similar field
- Four (4) years of professional-level experience in healthcare data analytics, quality improvement, patient experience, or high-end hospitality and guest relations, with a demonstrated ability to translate service excellence into a healthcare environment.
- Minimum 3 years of experience working with Microsoft Suite including Word, PowerPoint, and Excel with advanced proficiency.
- Knowledge of principles and practices of public administration
- Knowledge of Federal, state, and county laws and regulations related to the health care agency
- Knowledge of HCAHPS and regulatory requirements
- Knowledge of basic data sampling and statistical analysis techniques
- Knowledge of computer applications related to duties
- Knowledge of project management and analytical techniques
- Knowledge of department and hospital safety practices and procedures
- Knowledge of patient rights
- Knowledge of infection control policies and practices
- Knowledge of department and hospital emergency response policies and procedures
- Skill in providing professional analytical and programmatic work
- Skill in carrying assigned project(s) through, from data gathering to completion
- Skill in using initiative and independent judgement within general policy guidelines
- Skill in translating complex data into actionable recommendations
- Skill in using computer software/applications related to duties
- Skill in maintaining accurate records and files
- Skill in preparing clear and concise reports, correspondence and other written materials
- Skill in contributing effectively to the accomplishment of team or work unit goals, objectives and activities
- Skill in communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds
- Skill in establishing and maintaining effective working relationships with all personnel contacted in the course of duties
- Skill in efficient, effective and safe use of equipment
Responsibilities
- Performs specialized professional-level performance improvement analysis, administrative, organizational, systems, budgetary, and related analysis to improve overall patient experience initiatives, programs, and activities.
Benefits
- EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
- COMPETITIVE SALARY & BENEFITS PACKAGE
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
