PATIENT EXPERIENCE - Patient Experience Partner

Guam Regional Medical City • Dededo, GU

3d • Onsite

About The Position

Reporting to the Customer Relations Manager, acts as the liaison between patients and the Hospital and will serve as the patient’s primary point of contact for all customer relations and administrative issues. The PCP ensures that patients receive the care they need and that they understand their medical condition, medications, and other instructions.

Requirements

• Associate’s degree in Health Care Administration or related area.
• 2 -4 years’ experience working in a patient/customer relations role in a hospital or clinical setting.
• Ability to maintain confidentiality is crucial.
• Ability to be flexible with hours and to work under pressure.
• Excellent judgment needed.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Acts as the liaison between patients and the Hospital.
• Serves as the patient’s primary point of contact for all customer relations and administrative issues.
• Ensures that patients receive the care they need.
• Ensures that patients understand their medical condition, medications, and other instructions.
• Represents the Customer Relations Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree