Patient Experience Partner

Essentia Health•Brainerd, MN

11d•$57,346 - $86,029•Hybrid

About The Position

The Patient Experience Partner supports enterprise-wide patient experience strategy through analytics, survey development and maintenance, reporting, data governance, operational partnership, and improvement coordination. Under moderate supervision, this role follows established processes to collect, analyze, and summarize patient, family, and physician experience data; support reporting and survey activities; and assist with implementation of improvement plans. In collaboration with Patient Experience leaders and interdisciplinary stakeholders, the role helps translate insights into action to strengthen the care experience across the organization.

Requirements

Foundational ability to analyze and interpret data and communicate findings, which may be gained through internship, practicum, academic, or professional experience
Ability to work collaboratively with leaders and cross-functional teams to support improvement efforts, operational planning, or change initiatives
Bachelor's degree in healthcare administration, business, informatics, public health, analytics, statistics, or a related field

Nice To Haves

Direct patient experience or service excellence experience
Experience with survey platforms or survey methodology, including Press Ganey
Knowledge of data governance, metric validation, and reporting definitions
Experience developing dashboards, visualizations, and executive summaries
Exposure to facilitation, change management, or performance improvement activities
Certifications such as CPXP, Lean, or Six Sigma
AI or innovation-related experience

Responsibilities

Supports partnerships with leaders and teams across the organization to advance patient experience goals, priorities, and improvement initiatives through coordination, facilitation support, follow-up, change management, and performance improvement activities within assigned scope
Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to identify opportunities and support decision-making
Supports survey development and maintenance, reporting processes, and data governance activities to help ensure data integrity, consistency, methodology compliance, and clear metric definitions
Prepares and maintains standard dashboards, reports, visualizations, executive summaries, and presentations; documents business needs for routine analytic or technical requests
Explains standard reports, survey processes, and job-related policies and practices to stakeholders; continues building knowledge of methodology, best practices, trends, and regulatory considerations
Continuously improves processes and systems within the immediate job area while following standard processes and expectations