Patient Experience & Marketing Intern

TAPESTRY 360 HEALTH•Chicago, IL

8h•Onsite

About The Position

The Patient Experience & Marketing Intern at Tapestry 360 Health (T360H) supports the Marketing and HIT teams in improving patient engagement, listening, and service delivery. This role combines user experience (UX), data analytics, storytelling, and marketing to enhance brand presence, patient access, and the overall care experience. The intern will assist in implementing digital tools, analyzing patient feedback, and creating content that aligns with T360H's mission, strategic plan, and commitment to equitable, patient-centered care. Success in this internship will be measured by the intern's ability to meet and exceed defined Key Performance Indicators (KPIs) related to day-to-day marketing operations and the execution of high-priority digital transformation initiatives impacting patient access and experience.

Requirements

Current undergraduate or graduate student in Marketing, Communications, Public Health, UX, Data Analytics, or related field

Nice To Haves

Foundational understanding of UX or human-centered design
Interest in data analytics and reporting
Strong written and verbal communication skills
Bilingual (Spanish or other languages)
Experience with Adobe Creative Suite (Photoshop, Illustrator) and Canva
Experience with SharePoint or similar CMS
Familiarity with social media and digital engagement strategies
Strong organizational and time management skills
Coursework or experience in digital marketing, data analysis, or design
Familiarity with Excel, SharePoint, email platforms, and reporting tools

Responsibilities

Support the planning and implementation of patient-facing digital tools, including website chatbot functionality and self-scheduling platforms
Monitor and respond to patient feedback channels (Google reviews, internal mailboxes) to identify trends and improvement opportunities
Collect, analyze, and report on patient experience and marketing data (service utilization, patient volume, performance metrics)
Assist in building reports and dashboards to support marketing strategies and engagement initiatives
Manage and maintain the organization’s SharePoint page, ensuring content is current and accessible
Support email marketing campaigns (content creation, formatting, deployment, and performance tracking)
Collaborate with the Marketing team to create social media graphics, captions, and publish content
Monitor and engage with social media audiences (comments, DMs, partner engagement)
Coordinate patient and staff interviews, including scheduling and on-site support
Translate qualitative and quantitative insights into compelling stories for digital and print platforms
Collaborate cross-functionally with Marketing, IT, Call Center, and Operations teams
Provide data-driven recommendations to improve patient experience initiatives
Other duties as assigned