Patient Experience Manager 3

Sodexo • Fayetteville, NC

13d • Onsite

About The Position

Sodexo is seeking a Patient Experience Manager 3 for Cape Fear Valley Medical Center in Fayetteville, NC. Cape Fear Valley Medical Center is a trauma level III acute care hospital and has 733 licensed beds with 78 rehabilitation beds. This hospital is part of the Cape Fear Valley Health System and is the 8th largest health system in the state with 916 patient beds, serving a six-county region of Southeastern North Carolina and more than 935,000 patients annually
What You'll Do
have oversight of day-to-day patient services operations;
successfully coordinate all required tasks through subordinate supervisors and frontline staff;
deliver high quality food services in patient meal management operations
achieve company and client financial targets and goals;
develop and maintain client and customer relationships
develop strategic plans
ensure HACCP, regulatory and standards compliance;
have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
create a positive environment;
ensure Sodexo standards are met.

Requirements

• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
• have culinary production experience and a strong background in safety and sanitation compliance
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
• are enthusiastic and confident
• ability to drive employee success to enhance the value of the food and nutrition team
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
• Bachelor’s degree or equivalent experience
• 3 years

Responsibilities

• have oversight of day-to-day patient services operations
• successfully coordinate all required tasks through subordinate supervisors and frontline staff
• deliver high quality food services in patient meal management operations
• achieve company and client financial targets and goals
• develop and maintain client and customer relationships
• develop strategic plans
• ensure HACCP, regulatory and standards compliance
• have daily interaction with patients, their families and clinical team to ensure patient satisfaction
• create a positive environment
• ensure Sodexo standards are met

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager