Manager Patient Experience

Community Health System • Fresno, CA

1d

About The Position

Overview We got our start 128 years ago as a boarding house and medical facility for people traveling in Central California. If people then could see us now... Today, Community Health System is the region’s largest healthcare provider and includes three divisions: Community Medical Centers hospitals, Community Care Health and Community Provider Network. These three pillars of healthcare – hospitals, health insurance and physicians – work best when they work together. Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek We’re excited to offer a progressive sign-on incentive and comprehensive relocation package Eligible for annual incentive program Community University leadership training courses Tuition reimbursement, education programs and scholarships Vacation time starts building on Day 1, and builds with your seniority Free money toward retirement with a 403(b) and matching contributions Great food options with on-demand ordering Free parking and electric charging Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. We know that our ability to provide the highest level of care begins with taking care of our incredible teams. Want to learn more? Visit our Benefits Page. Responsibilities The Manager of Service Excellence, in collaboration with the Director of Patient Experience, is responsible for the implementation of Service Excellence system initiatives and the development of customer/patient experience programs. Position will support the achievement of best in class patient satisfaction and service excellence throughout Community Medical Centers (CMC), departmental training to ensure services meet diverse needs and measurable patient satisfaction metrics, assisting in the development and deployment of support tools and ensures they are effectively used on an operational basis and facilitates team-building and collaboration throughout CMC.

Requirements

• Bachelor's Degree required
• Equivalent combination of education and experience in related field may be substituted for Bachelor's Degree
• 4 years of Healthcare or customer service experience required

Responsibilities

• The Manager of Service Excellence, in collaboration with the Director of Patient Experience, is responsible for the implementation of Service Excellence system initiatives and the development of customer/patient experience programs.
• Position will support the achievement of best in class patient satisfaction and service excellence throughout Community Medical Centers (CMC), departmental training to ensure services meet diverse needs and measurable patient satisfaction metrics, assisting in the development and deployment of support tools and ensures they are effectively used on an operational basis and facilitates team-building and collaboration throughout CMC.

Benefits

• progressive sign-on incentive
• comprehensive relocation package
• Eligible for annual incentive program
• Community University leadership training courses
• Tuition reimbursement, education programs and scholarships
• Vacation time starts building on Day 1, and builds with your seniority
• Free money toward retirement with a 403(b) and matching contributions
• Great food options with on-demand ordering
• Free parking and electric charging
• Commitment to diversity and inclusion is a cornerstone of our culture at Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees