Patient Experience Manager
About The Position
We are seeking a Dental Patient Experience Manager who is passionate about creating exceptional patient journeys from the first phone call to post-treatment follow-up. This role is ideal for a motivated leader who thrives in a fast-paced dental environment and understands that patient experience, team engagement, and operational excellence go hand in hand. As the Patient Experience Manager, you will serve as a key liaison between patients, clinical teams, and leadership, ensuring consistency, warmth, professionalism, and efficiency at every touchpoint.
Requirements
- Minimum 2–3 years of experience in a dental office or healthcare patient-facing leadership role.
- Strong understanding of dental scheduling, insurance verification, and treatment coordination.
- Exceptional communication, organization, and problem-solving skills.
- High emotional intelligence with a calm, professional approach to conflict resolution.
- Experience with dental practice management software preferred.
Nice To Haves
- Bilingual (Spanish/English) a plus, but not required.
Responsibilities
- Oversee the full patient journey to ensure a welcoming, seamless, and high-quality experience.
- Address patient concerns, feedback, and service recovery with empathy and professionalism.
- Monitor patient satisfaction, reviews, and feedback trends; implement improvements as needed.
- Ensure consistent communication standards across phone calls, check-ins, follow-ups, and financial discussions.
- Set clear expectations for customer service, professionalism, and accountability.
- Assist with hiring, onboarding, and ongoing training of front office staff.
- Maintain coverage, schedules, and workflow efficiency.
- Support scheduling optimization to maximize patient flow and provider productivity.
- Oversee insurance verification, treatment plan presentation, and financial coordination processes.
- Ensure accurate data entry and compliance with office policies and procedures.
- Partner with clinical and management teams to drive practice performance goals.
- Champion a patient-first, team-focused culture aligned with practice values.
- Lead by example with a positive, solution-oriented mindset.
- Support compliance with company policies, and operational best practices.
Benefits
- Competitive compensation based on experience
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Supportive, team-oriented culture focused on excellence and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
