Patient Experience Coordinator

Be Well Clinical Studies•Lincoln, NE

1d•Onsite

About The Position

The Patient Experience Coordinator serves as the first point of contact for patients, research participants, visitors, and vendors across Be Well Clinical Studies and Be Well Memory & Infusion. This role ensures a professional, welcoming, and well-organized clinic environment while supporting daily scheduling, patient flow, and administrative operations. The Patient Experience Coordinator plays a key role in maintaining efficiency, communication, and consistency across service lines. This position is ideal for someone who is organized, personable, dependable, and comfortable working in a fast-paced healthcare setting.

Requirements

High school diploma or equivalent
1+ year of customer service or administrative experience
Strong verbal and written communication skills
Proficiency with basic computer systems and ability to learn new platforms
Strong organizational skills and attention to detail
Ability to multitask in a structured, patient-facing environment
Professional demeanor and consistent reliability

Nice To Haves

Experience in a medical office or healthcare setting
Experience with appointment scheduling systems or EMR platforms
Familiarity with insurance verification and payment processing
Interest in healthcare, infusion services, or clinical research
Friendly and approachable
Calm and solution-oriented
Organized and detail-driven
Self-motivated and accountable
Team-oriented
Comfortable working independently throughout the day

Responsibilities

Greet and assist patients, research participants, and visitors in a professional and welcoming manner
Serve as the primary front-desk contact for incoming calls, emails, and inquiries
Check patients and participants in and out using clinic systems
Collect identification, insurance cards, and required documentation
Process copays and payments accurately and securely
Maintain a clean, organized, and patient-ready lobby environment
Schedule provider and infusion appointments
Assist with research participant scheduling and visit coordination
Confirm appointments and conduct follow-up calls as needed
Prepare and distribute intake paperwork and required forms
Document interactions in electronic systems accurately
Escalate clinical, coding, or billing questions to appropriate team members
Prepare the clinic for daily operations prior to first patient arrival
Monitor and restock front office supplies and materials
Support vendor check-ins and scheduled visits
Assist with patient satisfaction surveys and follow-up communication
Support referral program processes and general outreach efforts
Communicate workflow concerns or operational needs to leadership