Patient Experience/Administrative Coordinator
About The Position
The Patient Experience/Administrative Coordinator serves as a key liaison between patients, clinical staff and the organization. This role combines patient-centered guidance with essential administrative functions, including scheduling, documentation, communication and coordination of services. The role will also investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership and staff. The role will collaborate with department leaders to ensure resolution of concerns to presented by patients, families, visitors or other representatives of the patient. Additionally, this role supports quality improvement initiatives and contributing to leadership efforts that enhance patient outcomes, satisfaction and safety.
Requirements
- High School Diploma required
- A minimum of 1-3 years experience
Nice To Haves
- AA/BA preferred
Responsibilities
- scheduling
- documentation
- communication
- coordination of services
- investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership and staff
- collaborate with department leaders to ensure resolution of concerns to presented by patients, families, visitors or other representatives of the patient
- supports quality improvement initiatives
- contributing to leadership efforts that enhance patient outcomes, satisfaction and safety
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What This Job Offers
Education Level
High school or GED
