Patient Experience Coordinator

Arete' Health PT • Aquia Harbour, VA

14h

About The Position

The Patient Experience Coordinator ensures ProFlex PT delivers an exceptional and seamless front office experience. This individual is the face of the clinic, welcoming every patient with energy, empathy, and excellence while supporting back-end administrative functions to drive collections and optimize the schedule for clinical efficiency and growth.

This role will work between our two clinic locations in Garrisonville, VA and Aquia, VA.
Mondays, Wednesdays, and Fridays in Aquia, VA
Tuesdays, Thursdays in Garrisonville, VA

Requirements

• High emotional intelligence and interpersonal skills
• Financial diligence and comfort discussing money with patients
• Strong organizational and time management skills
• Tech-savvy and fluent in EMR systems (Prompt or similar)
• Driven by KPIs and performance incentives
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.
• Create a warm, inviting, and professional atmosphere in the front office and waiting area.
• Maintain proactive communication with patients regarding scheduling and rescheduling appointments according to the clinician's prescription and Plan of Care, and set expectations that our goal is for them to maximize their therapy prescription.
• Verify insurance and patient responsibility before visits and communicate clearly with patients regarding their financial obligations.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Follow up consistently and professionally on patient balances using a combination of phone, text, and email outreach.
• Partner with the Clinic Director and therapists to ensure full schedules, proper visit frequency, and completion of the full plan of care.
• Proactively fill schedule gaps with timely outreach and patient re-engagement.
• Ensure accurate data entry into the EHR and scheduling system, minimizing cancellations and maximizing operational flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed