Patient Experience Coordinator

Piedmont Healthcare • Conyers, GA

11h

About The Position

Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.

Requirements

• H.S. Diploma or General Education Degree (GED) Required or Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement.
• 1 year hospital experience in a position requiring interaction with multiple departments. Required or 4 years additional related work experience can be substituted for degree requirement (5 years total).

Nice To Haves

• Bachelor’s Degree with an emphasis in social and behavior science or public relations-related field Preferred
• Patient Representative experience Preferred

Responsibilities

• Ensuring response to patients', family members', and visitors' requests, complaints, and concerns.
• Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.
• Facilitating problem resolution.
• Leading activities of patient representatives
• Providing the director with administrative support.

What This Job Offers

• Education Level: High school or GED