Patient Experience Coordinator

Pinnacle Fertility•Scottsdale, AZ

7d•Onsite

About The Position

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care. We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility - Arizona located in Scottsdale or Chandler, AZ, with required travel to other clinics as needed. This is a full-time, onsite position, working Monday – Friday, 7:30am – 4:00pm, with a rotating Sunday every three weeks and occasional holiday coverage.

Requirements

High school diploma (required)
1–2 years of experience in a customer service, front desk, or administrative assistant role.
Proficiency with electronic medical records (EMR) and basic computer skills.
Strong communication, organizational, and multitasking abilities.
Must be able to travel to and support our Chandler or Glendale locations, as needed.

Nice To Haves

Bachelor's degree (preferred)
Healthcare experience is preferred.
Bilingual in Spanish is preferred.

Responsibilities

Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
Maintain accurate patient records, process billing information, and collect copays.
Ensure the reception area is clean, organized, and welcoming for all visitors.
Assist with additional projects and administrative duties as assigned.