Patient Experience Coordinator

UF Health • Jacksonville, FL

11d • Onsite

About The Position

The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource for patient experience programs, onboarding and educational activities, recognition initiatives, survey administration, data reporting, and departmental communications. The coordinator collaborates with clinical and operational teams to support service excellence efforts and enhance patient experience across the organization.

Requirements

• 2-4 years of experience in healthcare operations, patient experience, customer service, training, education, project coordination, or a related field required.
• Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, and Teams.
• Bachelor's degree in healthcare administration, Public Health, Business Administration, or a related field required; 3-5 years of relevant experience may be accepted in lieu of bachelor's degree requirement.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Ability to work collaboratively with providers, leaders, staff, and interdisciplinary teams.
• Ability to collect, organize, and prepare data and reports for leadership review.
• Ability to present information to small groups and facilitate onboarding and orientation activities.

Nice To Haves

• 1-3 years' experience in a hospital or healthcare system, preferably in an ambulatory setting.
• Experience supporting survey platforms, reporting tools, learning management systems, or engagement programs.
• Knowledge of healthcare operations, patient experience principles, customer service, or service excellence concepts preferred.

Responsibilities

• Coordinates patient experience initiatives, projects, and resources across ambulatory practices. Tracks deliverables, facilitates communication, and supports implementation of departmental programs and initiatives.
• Supports patient experience onboarding and educational activities for employees, providers, and leaders. Coordinates training logistics, presents patient experience information during orientation programs, and maintains educational materials and resources.
• Assists with data collection, report preparation, dashboard maintenance, user access management, and support of patient experience technology platforms. Monitors routine patient experience metrics and escalates trends, concerns, or opportunities for leadership review.
• Coordinates recognition programs, engagement activities, events, and communications that support patient experience initiatives and organizational culture.
• Provides administrative support through meeting coordination, agenda preparation, documentation, action-item tracking, and management of departmental resources and communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level