Patient Experience Consultant, Patient and Family Advisor Program

UW Health • Middleton, WI

5d • $68,454 - $102,682 • Hybrid

About The Position

This Patient Experience Consultant position will have a primary focus on supporting the Patient & Family Advisor (PFA) Program. The consultant will serve as a key point of connection between Patient Experience, internal staff and providers, and Patient & Family Advisors, ensuring strong relationships, effective program operations, and meaningful integration of the patient and family voice across the organization.

Requirements

• Bachelor's Degree in business administration, health care, or related field Required
• 2 years of healthcare experience with at least one (1) year of patient experience focus Required
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required

Nice To Haves

• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred
• 5 years of patient experience focused work a large health care environment Preferred
• 2 years of experience working with volunteer programming Preferred

Responsibilities

• Build and maintain strong, collaborative relationships with Patient & Family Advisors (PFAs), staff co-chairs, and organizational partners to support meaningful and effective patient and family engagement.
• Coordinate the day-to-day operations of the Patient & Family Advisor Program, ensuring consistent communication, coordination, and follow-through across advising activities.
• Coordinate PFA recruitment, onboarding, and ongoing engagement to support a diverse, prepared, and engaged advisor community.
• Serve as a primary resource for staff seeking to partner with PFAs, helping identify appropriate opportunities for engagement and supporting successful advisor participation.
• Coordinate and manage virtual advising opportunities, connecting organizational teams with PFAs to gather timely patient and family perspectives on programs, materials, processes, and improvement initiatives.
• Maintain the PFA database and program records, ensuring advisor information, participation, interests, and engagement activities are accurate and current.
• Partner with staff co-chairs and other stakeholders to support Patient & Family Advisory Councils and other formal patient and family engagement structures.
• Monitor PFA participation and program activity to identify opportunities to strengthen advisor engagement, expand participation, and improve program processes.
• Support the development of tools, resources, communications, and processes that make it easier for staff and PFAs to effectively partner in improvement work.
• As capacity allows, support broader Patient Experience initiatives, including Patient Experience reporting, data analysis, identification of trends and opportunities, and development of insights to inform improvement efforts.

Benefits

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level