Patient Experience Consultant

UW Health • Middleton, WI

1d • $68,454 - $102,682 • Hybrid

About The Position

This is a hybrid position with a homebase at 7974 UW Health Court, Middleton, WI, but may need to cover other UW Health hospital sites. You will work a minimum of one day per month on-site but up to five days on-site per month based on the needs of the department. Join the #1 hospital in Wisconsin! We are seeking a Patient Experience Consultant to foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience. Build trusting partnerships across the system as you educate, and coach patient experience best practices. Establish trust in leading and participating in cross functional improvement work across the system. Utilize patient experience data to help inform improvement work.

Requirements

• Bachelor's Degree in business administration, health care, or related field Required
• 2 years of healthcare experience with at least one (1) year of patient experience focus Required
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required

Nice To Haves

• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred
• 5 years of patient experience focused work a large health care environment Preferred
• 2 years of experience working with volunteer programming Preferred

Responsibilities

• Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate, and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.
• Utilize patient experience data to help inform improvement work.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level