Patient Experience Concierge, Patient Experience, PT, 1P-7P
About The Position
The Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. This role is responsible for connecting patients/family with accurate information and maintaining relationships with supporting departments. The Concierge must demonstrate excellent customer service skills and positive interpersonal skills when dealing with others, including patients of all ages, families, community members, and employees. This role involves acknowledging, greeting, and assisting visitors, representing the hospital positively, and interacting in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression. The Concierge uses strong communication skills to serve as a liaison between the patient, family, and clinical staff, and seeks a satisfactory and expedited solution to a complaint, problem, or special need. This role also coordinates patient and guest services for the reception area.
Requirements
- High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience.
- Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
- Previous experience in customer services required.
- Flexibility in work schedule.
- Strong verbal communication skills and strong follow-through skills.
- No Experience Required
Nice To Haves
- Bilingual (English & Spanish) preferred.
Responsibilities
- Responsible for the patient and family member's initial needs.
- Connecting patients/family with accurate information.
- Maintain relationships with supporting departments.
- Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees.
- Acknowledges, greets and assists visitors.
- Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.
- Uses strong communication skills to serve as liaison between patient, family and clinical staff.
- Seeks a satisfactory and expedited solution to a complaint, problem, or special need.
- Coordinates patient and guest services for reception area.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
