Pool Patient Experience Concierge, Patient Experience, Per Diem, 1P-11:30P
About The Position
Guest Services Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area.
Requirements
- High School,Cert,GED,Trn,Exper.
- Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
- Previous experience in customer services required.
- Flexibility in work schedule.
- Strong verbal communication skills and strong follow-through skills.
Nice To Haves
- Bilingual (English & Spanish) preferred.
Responsibilities
- Connecting patients/family with accurate information.
- Maintain relationships with supporting departments.
- Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees.
- Acknowledges, greets and assists visitors.
- Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.
- Uses strong communication skills to serve as liaison between patient, family and clinical staff.
- Seeks a satisfactory and expedited solution to a complaint, problem, or special need.
- Coordinates patient and guest services for reception area.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
