Patient Experience and Operations Coordinator

Ascend Health and Wellness•Mooresville, NC

11d•$48,000 - $58,000•Onsite

About The Position

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community. We are hiring a Patient Experience and Operations Coordinator to serve as a key part of our patient experience and operations team. We’re looking for someone who wants more than a job and is excited to grow alongside a rapidly expanding practice. This is not a basic administrative or front desk role—you will be responsible for coordinating patient communication, administrative workflows, and helping maintain an exceptional patient experience throughout the practice. This role plays a direct part in patient retention, schedule efficiency, and overall practice growth.

Requirements

Experience with scheduling software, medical billing workflows, or financial administrative tasks
Demonstrate strong organization and the ability to manage multiple priorities in a fast-paced environment with frequent patient communication.
Excellent communication and problem-solving ability
Highly responsive, detail-oriented, and takes strong ownership of responsibilities.
Strong administrative and organizational skills
Consistently demonstrate integrity, patience, and a high standard of patient-facing customer care, including the ability to handle sensitive conversations with professionalism and composure.

Nice To Haves

Bachelor's Degree
2+ years of experience in outpatient healthcare or medical office setting
Familiarity with EMR/EHR systems
Comfort with technology and the ability to learn new systems quickly is highly valued.
Warmth, professionalism, accountability, and people who naturally take initiative without needing constant oversight.

Responsibilities

Manage inbound communication with new leads, schedule and coordinate appointments, and maintain reporting related to patient scheduling and visit activity.
Coordinate patient communication and ensure a high-quality experience
Assist in billing workflows including patient balances, payment collection, and basic reconciliation
Assist with patient onboarding documentation and internal coordination
Monitor systems, processes, and performance metrics to ensure efficiency