Patient Experience Ambassador - Kenner

Ochsner Health•Kenner, LA

1d•Onsite

About The Position

This role enhances the patient care experience in a high-volume healthcare setting by engaging with patients to protect privacy and deliver clear, respectful communication. Conducts proactive supplementary rounds to assess the support patient needs. Facilitates resolutions and addresses patient concerns in timely, empathetic manner. Provides real-time support and initiates appropriate escalation to improve patient satisfaction. Collaborates with teams to share ongoing feedback about trends in systems and procedures. Suggests improvements to ensure continuous development of service processes. Fosters a culture of compassionate, patient centered service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

High School Diploma
2 years of related healthcare or customer service experience.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills to present information clearly and professionally.
Build strong relationships across all organizational levels and effectively communicate complex concept with clarity and influence.
Strong interpersonal, conflict resolution skills, and analytical skills.
Strong problem-solving skills and the ability to work independently; effectively organize and manage workload to ensure reliable follow-through and timely completion of deliverables
Maintains strict confidentiality of patient contact details, medical information, and other sensitive matters while consistently demonstrating a patient-centered approach to care.
Travels as needed to facilities across the health system.

Nice To Haves

Associate's degree in healthcare, business administration, or related field.

Responsibilities

Adapts behavior to the specific needs of the patient population, ensuring respect for privacy, appropriate introduction methods, tailored explanations of services or procedures, and clear Commnication regarding permissions and procedure details.
Conducts proactive supplementary patient rounds in high-volume areas to enhance patient care and experience.
Collaborates with leaders to provide feedback on trends related to existing systems and procedures, thus facilitating continuous process improvement.
Partners with regional Patient Experience Advisor to provide additional insight to leadership on local team actions and engagement in initiatives aimed at enhancing the overall patient experience and promoting a culture of care.
Serves as a non-clinical patient liaison for real-time escalations to leadership and Physician teams to increase patient and family awareness, ensuring their concern are heard and address effectively.
Supports organizational goals and maintaining a patient-centered approach.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers.
For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana.
Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years.
Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region.
In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries.
Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.
To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.
Ochsner Health is proud to be an Employer of Choice.
Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces.
Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
Earned 2022-2023 Great Place to Work Certification™
Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023
Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.