Patient Experience Ambassador

Mayo Clinic•Rochester, MN

9h•$61,755 - $92,664•Hybrid

About The Position

The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic. Assists the patient and family by coordinating and navigating complex components of the patient's overall experience. Provides oversight for the unique needs of the patient care experience and intervenes as necessary. Independently makes decisions and executes job duties. Additionally, provides internal education to care team members, providers and staff as needed. Position may sit on institutional committees and acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups. May oversee the management of various institutional projects and resources. Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients. Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served. Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution. Must be available to respond/consult on weekends and evenings when necessary. Position requires a combination of on-site and telework.

Requirements

Bachelor's degree in communications, business, spiritual care, patient/health care related field.
Three years of experience in communication, customer service, or patient care.
Excellent oral and written communication skills.
Ability to work in a complex environment with multi-dimensional points of view.
Ability to work effectively in a consensus-style operation that expects and promotes teamwork.
Comfortable with ambiguity.
Good decision-making and judgment capabilities.
Attention to detail and follow-through.
Ability to inspire trust and confidence.
Communicate effectively with internal and external audiences.
Self-motivated, self-directed, and highly organized.
Ability to prioritize work and handle a variety of tasks simultaneously.
Demonstrated experience building relationships with and direct interaction with patient populations.
Belief in the mission and strong ethical conduct.
Ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
Excellent interpersonal skills.
Ability to interact on a professional level with individuals from diverse backgrounds.
Proficient in information technology, MS Office products, and clinical applications.

Nice To Haves

Nursing background preferred.

Responsibilities

Acts as a liaison between patients and Mayo Clinic.
Assists patients and families by coordinating and navigating complex components of their overall experience.
Provides oversight for unique patient care experience needs and intervenes as necessary.
Makes independent decisions and executes job duties.
Provides internal education to care team members, providers, and staff.
May sit on institutional committees and act as a subject matter expert in diversity, equity, and inclusion for specific patient groups.
May oversee the management of institutional projects and resources.
Interfaces with internal and/or external stakeholders to understand barriers, concerns, and build relationships to enhance patient experience.
Stays informed about diversity and inclusion efforts related to defined patient populations.
Adheres to and upholds ethical, compliance, and regulatory standards.
Responds/consults on weekends and evenings when necessary.