Patient Experience Ambassador

Mayo Clinic•Rochester, MN

5d•$30 - $45•Hybrid

About The Position

The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic. Assists the patient and family by coordinating and navigating complex components of the patient's overall experience. Provides oversight for the unique needs of the patient care experience and intervenes as necessary. Independently makes decisions and executes job duties. Additionally, provides internal education to care team members, providers and staff as needed. Position may sit on institutional committees and acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups. May oversee the management of various institutional projects and resources. Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients. Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served. Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution. Must be available to respond/consult on weekends and evenings when necessary. Position requires a combination of on-site and telework.

Requirements

Must be available to respond/consult on weekends and evenings when necessary.
Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution.

Nice To Haves

Subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups.
May oversee the management of various institutional projects and resources.
Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients.
Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served.

Responsibilities

Acts as a liaison between patients and Mayo Clinic.
Assists patients and families by coordinating and navigating complex components of their overall experience.
Provides oversight for unique patient care experience needs and intervenes as necessary.
Makes independent decisions and executes job duties.
Provides internal education to care team members, providers, and staff.
May sit on institutional committees and act as a subject matter expert for diversity, equity, and inclusion efforts.
May oversee the management of institutional projects and resources.
Interfaces with internal and/or external stakeholders to understand barriers, concerns, and build relationships.
Stays informed about diversity and inclusion efforts related to defined patient populations.
Adheres to and upholds ethical, compliance, and regulatory standards.
Available to respond/consult on weekends and evenings when necessary.