Patient Experience Advisor
About The Position
Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience. Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes. Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives. Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model. Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.
Requirements
- Ability to develop rapport quickly with all levels of leadership.
- Strong facilitation skills.
- Organizational assessment / diagnostic skills.
- Extensive knowledge of a strong consultative approach.
- Strong human relations and interpersonal skills.
- Ability to navigate and establish priorities in an often-ambiguous environment.
- Demonstrated organizational and prioritization skills.
- Excellent communication skills.
- Large group presentation skills.
- Proficient in Microsoft Word, Excel PowerPoint.
- Demonstrated knowledge of patient experience data analysis and report preparation.
- Bachelor's Degree in Organizational Development, or Bachelor's Degree in Education.
- Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.
Responsibilities
- Accountable for successful relationships with site/system administrative teams.
- Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
- Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
- Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
- Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
- Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
