Patient Experience Advisor

Logan Health • Kalispell, MT

1d

About The Position

Join Logan Health as a Patient Experience Advisor Make a difference in how patients experience care – every day. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Are you passionate about elevating the patient experience and building a culture of empathy, service, and trust? Logan Health is looking for a Patient Experience Advisor who thrives on connecting with people, solving problems, and driving service excellence across our medical center. In this high-impact role, you’ll serve as a key liaison between our patients, families, and care teams – ensuring that feedback is heard, issues are addressed, and exceptional care is recognized and advanced. If you’re a natural communicator, critical thinker, and relationship-builder, we’d love to have you on our team.

Requirements

• Strong problem-solving and data analysis skills.
• Exceptional verbal and written communication with the ability to engage all levels of staff, patients, and families.
• A calm, empathetic, and diplomatic approach to sensitive and high-stakes situations.
• Organizational strength and the ability to juggle priorities independently and as part of a collaborative team.
• Proficiency in Microsoft Office and ability to learn new systems with ease.

Nice To Haves

• Bachelor’s degree in a related field and/or at least three (3) years of healthcare experience.
• Patient Experience Certification (preferred or obtained within 2 years of hire).

Responsibilities

• Serve as the voice of the patient, resolving concerns and celebrating compliments across Logan Health Medical Center.
• Collaborate with clinical and administrative leaders to enhance the patient experience.
• Monitor and analyze patient feedback data, including surveys and grievances, to identify trends and recommend improvements.
• Facilitate patient and family engagement through meetings and advisory councils.
• Prepare and deliver monthly and quarterly reports on patient experience metrics, outcomes, and service recovery.
• Support leadership with training initiatives to foster a culture of empathy, responsiveness, and excellence.
• Help shape and implement strategies that directly improve care quality, communication, and customer service.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees