Patient Advisor

Optical Express•Lincoln, NE

5d•$26,000

About The Position

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Requirements

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Possess strong organisational skills
Have previous experience working towards sales targets and personal KPI's
Be commercially aware whilst providing world-class customer service

Responsibilities

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients' consultations and surgeries with our optometrists and surgeons
Role involves occasional cover at out Nottingham Clinic (travel compensated by the business)