Patient Experience (PX) Advisor - Healthcare
About The Position
As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You’ll bring a deep understanding of the healthcare landscape—including key trends, challenges, and priorities—and use that knowledge to guide clients toward impactful solutions. In this role, you’ll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client’s patient experience goals. You’ll leverage data analytics, industry best practices, peer networking, and Press Ganey’s proprietary programs to deliver proactive insights that inform client decision-making.
Requirements
- Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
- In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
- Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
- Strong grasp of improvement methodologies, data analytics, and industry best practices.
- Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
- Comfortable in a fast-paced environment with the ability to manage multiple priorities.
- Willingness to travel up to 25% for client engagements.
- Bachelor’s degree required.
Responsibilities
- Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
- Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making.
- Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
- Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
- Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy.
- Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
- Coordinate and present regular client performance reviews in partnership with the Managing Director.
- Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
- Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
