Patient Escort - Guest Services (50%25)

University of Iowa•Iowa City, IA

7d•Onsite

About The Position

The University of Iowa Health Care department of Guest Services is seeking a 50%25 Patient Escort. Under general supervision, this role involves meeting, greeting, assisting, and transporting ambulatory patients and visitors to and from University Hospitals using various modes of transportation including wheelchairs, patient beds, and carts. The position also assists with the delivery, care, cleaning, and appropriate storage of patient care assets and medical equipment. This position has a blood-borne pathogen exposure risk. The successful candidate must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. They must also be able to remain in a stationary position and move for extended periods of time, work in inclement weather, and move for long periods of time.

Requirements

Ability to read, write and follow instructions

Nice To Haves

Excellent customer service skills; experience working with the general public in a service environment.
Excellent interpersonal communication skills; experience working with internal and external customers.
Ability to use a mobile phone and other electronic devices.
Ability to understand basic floor plan of UI Health Care.
Basic computer skills.
Ability to safely drive all types of vehicles.
Ability to exceed customer expectations.
Ability to move across long distances and remain in a stationary position for extended periods of time.
Ability to perform duties indoors and outdoors

Responsibilities

Welcomes and acknowledges all guests according to appropriate standards.
Provides inter-clinic and intra-hospital patient transport.
Delivers and retrieves patient care assets and medical equipment within given time constraints (i.e. STAT calls).
Monitors medical equipment using Mobile View software to ensure par levels are maintained in key areas.
Performs cleaning of medical equipment and makes minor adjustments as needed.
Anticipates and addresses guests’ service needs; demonstrates superior customer service skills by identifying, fulfilling and exceeding the needs of guests. Recognizes and fulfills service recovery opportunities.
Displays excellent interpersonal communication skills; demonstrates enthusiasm and is self-motivated.
May assist with the transfer and lifting of patients using lifting equipment.
Demonstrates sympathetic and compassionate personality with overall positive attitude.
Exhibits commitment to learning and sharing information about services and general knowledge of clinic/unit locations.
Complies with patient confidentiality policies.
Adaptable to changes in scheduled hours.
Maintains a neat, clean and professional appearance at all times.
Functions well within a team and independently.
Partners with and assists others to promote an environment of teamwork and achievement of common goals, and embraces his/her role as care partner in the successful delivery of customer service.