Patient Escort - Valet Parking

University of Iowa•Iowa City, IA

8d•Onsite

About The Position

University of Iowa Health Care department of Guest Services is seeking a 100% Patient Escort - Valet Parking. This position will be full-time with hours to be scheduled between 9:30 a.m. - 7:15 p.m. Monday-Friday. This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Requirements

Ability to read, write and follow instructions
Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards

Nice To Haves

Excellent customer service skills; experience working with the general public in a service environment.
Excellent interpersonal communication skills; experience working with internal and external customers.
Ability to use a mobile phone and other electronic devices.
Ability to understand basic floor plan of UI Health Care.
Basic computer skills.
Ability to safely drive all types of vehicles.
Ability to exceed customer expectations.
Ability to move across long distances and remain in a stationary position for extended periods of time.
Ability to perform duties indoors and outdoors

Responsibilities

Safely drive valet parked vehicles
Perform valet parking duties as assigned
Greet patients and guest upon arrive to the hospital
Transporting and assisting UI Health Care ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination
Deliver wheelchairs to assigned areas
Problem solve when service recovery is needed
Assist patients and guests with questions and way finding needs
On occasion, drive a motorized transportation cart
Safely, perform guest services dispatch duties
Deliver moveable medical equipment throughout the hospital
Clean and store equipment
Drive late evening shuttle and perform other duties as assigned