Patient Escort Supervisor - Newark Campus
About The Position
ChristianaCare is seeking an experienced Patient Escort Supervisor to provide day-to-day operational leadership for Patient Escort Services while overseeing Environmental Services Leads at their Newark Campus. This role reports to the Manager of Support Services and is responsible for ensuring the safe, timely movement of patients, supporting efficient hospital throughput, and contributing to an exceptional patient experience. This leadership position is ideal for someone who enjoys leading people, making sound operational decisions, taking initiative, and building strong partnerships across clinical and support service teams.
Requirements
- High school diploma or GED.
- Minimum of two years of experience in patient transport, environmental services, hospital support services, or related healthcare operations.
Nice To Haves
- Previous leadership experience as an Environmental Services Lead, Patient Escort Lead, Team Lead, Charge Leader, Supervisor, or similar frontline leadership role.
- Experience in a large, high-volume acute care hospital.
- Experience supervising or coordinating frontline healthcare support staff.
- Demonstrated ability to manage staffing, workflow, patient throughput, and competing operational priorities.
- Experience using electronic patient tracking or hospital information systems.
Responsibilities
- Provide day-to-day operational leadership for Patient Escort Services and Environmental Services Leads.
- Coordinate patient transport operations to support safe, timely patient movement and efficient clinical workflows.
- Supervise, coach, mentor, and develop frontline team members while fostering accountability, engagement, and service excellence.
- Monitor staffing levels, prioritize assignments, and adjust resources to meet changing patient volumes and operational needs.
- Partner with nursing, Environmental Services, and other clinical departments to ensure seamless daily operations and outstanding customer service.
- Promote a culture of safety, teamwork, continuous improvement, and operational excellence.
- Support employee performance through coaching, recognition, and performance management.
Benefits
- health insurance
- paid time off
- retirement
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
