Patient Escort - Patient Transportation

UT MD Anderson Cancer Center • Houston, TX

12h • Onsite

About The Position

The Department of Patient Transportation at MD Anderson Cancer Center is an essential partner in delivering compassionate, timely, and efficient mobility services throughout the institution. Our team ensures that every patient experiences smooth, professional, and supportive transitions between appointments, procedures, and care areas. By upholding the highest standards of service, we directly contribute to the hospital’s mission to eliminate cancer through exceptional patient care. The primary purpose of the Patient Escort position is to safely and efficiently transport patients, specimens, medical records/films, and shrouded bodies of deceased patients throughout the institution. This role is also responsible for rounding up and maintaining departmental equipment. Patient Escorts are expected to consistently demonstrate professional conduct and provide courteous, compassionate customer service always. The ideal candidate will have at least one year of healthcare or customer service experience. The first six weeks of employment will be spent in training. You must attend the following mandatory training schedule: Week 1 7:30am - 4:00pm / Week 2 thru 6 at 9:45am to 6:15pm. Operational Shifts:(working alternating weekends and holidays is required) Shift : 11:45am - 8:15pm Hourly breakdown of salary range: Minimum $18.00 - Midpoint $20.54 - Maximum $23.07

Requirements

• At least one year of healthcare or customer service experience.
• Must attend mandatory training schedule: Week 1 7:30am - 4:00pm / Week 2 thru 6 at 9:45am to 6:15pm.
• Must pass pre-employment skills test as required and administered by Human Resources.
• A positive attitude, strong time management skills, and commitment to teamwork.
• Excellent communication skills and the ability to interact professionally with patients, visitors, and staff.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and safety.
• Reliability, flexibility, and a strong sense of responsibility in completing tasks efficiently.
• Valid CPR certification.

Nice To Haves

• Previous experience in patient care or customer service is preferred.
• Preferred Certification: Heart Saver with Automated External Defibrillator (AED) and Cardiac Pulmonary Resuscitation (CPR)

Responsibilities

• Safely and efficiently transport patients, specimens, medical records, and expired patients throughout the institution.
• Assist clinical staff in safely moving patients to and from beds, wheelchairs, and stretchers.
• Meet established productivity standards and departmental compliance requirements.
• Deliver care with professionalism, compassion, integrity, and respect.
• Ensure equipment is in proper working condition before and after use; remove damaged or malfunctioning equipment from service, tag for repair, and alert appropriate personnel.
• Round up, clean, and disinfect equipment before and after each use and return items to their designated storage areas.
• Maintain working knowledge of all transport-related equipment.
• Utilize required technology and tools accurately to receive and complete transport assignments.
• Attend and complete all required annual training programs, including Employee Education Events, Hand Hygiene, Infection Control, Age-Appropriate Care, and Customer Service training, as well as maintain a valid CPR certification.
• Complete self-assessments and establish personal development goals that support departmental and institutional priorities.
• Participate in monthly performance initiatives to maintain compliance with departmental and institutional standards, policies, and procedures.
• Successfully pass a pre-employment skills assessment administered by Human Resources.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and retirement plans
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Tuition Assistance Program after six months of service
• Clear pathways for advancement within MD Anderson
• Medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed