Patient Enrollment Specialist

SGS•Phoenix, AZ

2d•Onsite

About The Position

As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space. You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.

Requirements

High school diploma or equivalent required.
Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferred
Strong communication and objection-handling skills
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Undergraduate degree preferred.

Responsibilities

Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
Proactively engage leads via outbound calls, follow-ups, and database mining
Convert interest into commitment by clearly explaining study requirements and addressing concerns
Screen and qualify participants based on protocol criteria (medical history, demographics, study-specific requirements)
Schedule and manage appointments to maximize show rates and study completion
Adapt quickly to changing study criteria, timelines, and enrollment needs
Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
Partner with clinic and study teams to ensure smooth participant handoff and study execution
Maintain accurate tracking of activity, pipeline, and outcomes
Build and maintain relationships with local organizations such as clinics, schools, universities, and community groups (e.g., moms’ groups, local associations)
Plan and execute community-based outreach events, informational sessions, and small activations
Coordinate participation in local events such as school programs, health fairs, and community gatherings
Develop strategies to grow the SGS participant database through community engagement
Capture contact information during events and outreach efforts in a compliant and organized manner
Support recruitment initiatives by converting community interest into active participation
Monitor outreach effectiveness, including event participation and database growth
Maintain accurate records of contacts, partnerships, and activities
Provide regular feedback and insights to improve outreach strategies