Patient Engagement Specialist

Horizon Career • Getzville, NY

12d • Onsite

About The Position

Are you looking to work for an organization where you are able to make a difference? Do you have customer service skills you’re ready to put into action? Then you’ve come to the right place! Apply to be a Patient Engagement Specialist today! At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Patient Engagement Specialist at Horizon, you will handle referral intake calls for all of Horizon Health Services Outpatient facilities, provide excellent customer service, triage intake calls, schedule outpatient appointments for all Horizon Health Services locations, verify eligibility and benefits through EPACES, provide phone support/resources to patients and families, and work with referral sources to gather information and provide linkage to Horizon Health Services.

Requirements

• Bachelor’s degree in Human Services or related field required.
• One year of human services experience preferred.
• One year of clinical experience preferred.

Responsibilities

• Handle referral intake calls for all of Horizon Health Services Outpatient facilities.
• Provide excellent customer service, triage intake calls.
• Schedule outpatient appointments for all Horizon Health Services locations.
• Verify eligibility and benefits through EPACES.
• Provide phone support/resources to patients and families.
• Work with referral sources to gather information and provide linkage to Horizon Health Services.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• Paid time off and paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level