Patient Engagement Specialist, Research and Clinical Trials

Scene Health • Baltimore, MD

31d • $25 - $25 • Remote

About The Position

Scene Health is seeking a passionate and motivated Patient Engagement Specialist for Research and Clinical Trials. This role involves delivering Scene’s digital adherence monitoring programs for academic and commercial research partners, reporting to the Associate Program Manager. The specialist will help study participants take their first critical steps toward better health by supporting research studies and clinical trials through asynchronous monitoring of participants’ medication adherence to investigational study drugs and novel interventions. The role includes helping research and clinical trial study sites and their patients begin a standardized medication adherence program to track progress and establishing a responsive routine of documenting participant medication adherence. The position also involves monitoring patients’ adherence to prescription medications as part of routine care for populations with substance use disorders, chronic illnesses, and mental health conditions, using an engaging approach to motivate patients toward lasting change.

This is a remote position for an empathetic and passionate individual who loves interacting with patients and clients, wants to help others, and cares about impacting the community.

Requirements

• 3-5 years of related experience
• High school diploma
• Excellent oral and written communication skills
• Strong interpersonal skills
• Proficiency with database systems and mobile applications
• Bilingual in English and Spanish

Nice To Haves

• Bachelor’s degree in a healthcare related field or equivalent experience
• Experience in a healthcare, clinical research, or a digital health setting
• Familiarity or experience with substance use/abuse and mental health care and programs, especially recovery support services and peer support approaches
• Directly Observed Therapy, peer counseling, or other community health work experience
• Open to alternative work schedules

Responsibilities

• Completes daily reviews of all patient video submissions when ingesting medications, and responds as appropriate per engagement and escalation protocols, and documents actions taken
• Updates and maintains a database of patient-level notes daily
• Conducts data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
• Conducts technical training with study sites to help patients use Scene Health’s mobile application and to resolve technical challenges when using the web platform
• Prepares written reports and maintains records of program monitoring activities
• Works collaboratively with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program
• Provides management with patient feedback and/or recommendations for program and product improvement
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED