Patient Engagement Specialist I - PST/CST

Sprinter Health • Menlo Park, CA

2d

About The Position

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.
A Day in the Life of a Sprinter Patient Engagement Specialist I
Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day
You will talk to about 80 to 100 patients and book an average of 19 appointments each day
You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
As different customer situations arise, you will escalate questions and concerns to other teams for additional support
Other duties and/or projects as assigned

Requirements

• Ability to work eastern time (EDT)
• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Excellent written and verbal communication skills to present and explain information to customers
• Proven skill managing multiple channels of communication including phone, email, chat, etc.

Nice To Haves

• Experience with Zendesk (preferred)
• Experience with Five9 (preferred)

Responsibilities

• Review and follow up on inbound requests received from existing outreach campaigns
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• Utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day
• Talk to about 80 to 100 patients and book an average of 19 appointments each day
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• Educate patients on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• Build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• Escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned

Benefits

• Medical, Dental and Vision
• 401 with a match
• Unlimited PTO
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 lifetime max for infertility/fertility treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees