Patient Engagement Specialist (Bilingual)

As a Bilingual Spanish/English Patient Engagement Specialist at Vori Health, you will play a crucial role in informing and enrolling new patients into our musculoskeletal and orthopedic care program. Working closely with various teams, you will reach out to eligible members, explain the benefits of our services, and build strong relationships based on empathy and understanding. Your responsibilities will include conducting enrollment surveys, identifying urgent member needs, and providing telephonic support. With your expertise in healthcare client success and exceptional customer service, you will contribute to improving our program and helping individuals lead healthier lives.

• Reach out to eligible members daily to inform them about Vori Health's services and support in musculoskeletal and orthopedic care journey
• Understand patients' needs and demonstrate empathy
• Build strong relationships with members based on listening and empathy
• Explain the benefits of Vori Health's program and services to members and enroll them in the program
• Obtain consent from members, conduct enrollment surveys, and escalate urgent member needs
• Complete training on Vori Health systems, tools, and expectations
• Follow Vori Health Care Team policies, procedures, and communication best practices
• Provide inbound telephonic support for members and triage their needs to connect them with Care Teams
• Participate in coaching and development sessions to meet quality and productivity goals
• Provide feedback and communicate members' and providers' feedback to the leadership team
• Perform other assigned projects and duties
• Bilingual proficiency in Spanish and English
• 2-5 years of experience in healthcare client success, enrollment advising, or a consultative sales role
• Experience using Zendesk or a similar customer management platform
• Proficiency in Microsoft Office Suite, specifically Excel
• Knowledge of best-in-class customer service practices
• Proven record of providing exceptional customer experiences
• Strong ability to demonstrate empathy, build relationships, and present the program convincingly in a phone call
• Expertise and passion for service-oriented roles with persuasive communication skills
• Organized and able to handle multiple tasks and work under pressure without sacrificing organization in communications and documentation.

• Bilingual (Written and Spoken) in Spanish and English
• 2-5 years' experience in healthcare client success, patient care, or a highly consultative sales role
• Experience using Zendesk or a similar customer management platform
• Proficient in Microsoft Office Suite, specifically Excel
• Knowledge of best-in-class customer service practices
• Proven record of accomplishment in providing exceptional customer experiences
• A member-first approach and ability to demonstrate empathy
• Expertise and passion in service-oriented roles with persuasive communication skills
• Organized and able to juggle multiple tasks under pressure
• Effective listener and communicator

• High performing enrollment advisor position
• Exceeding target in a consultative, sales role
• Experience using Zendesk or similar customer management platform
• Proficient in Microsoft Office Suite, specifically Excel
• Knowledge of best-in-class customer service practices
• Proven record of accomplishment in providing exceptional customer experiences
• Member-first approach, assisting people and their families during challenging seasons
• Expertise and passion in service-oriented roles with persuasive communication skills
• Organized and skilled in juggling multiple tasks under pressure
• Effective listener and communicator, building rapport with members and colleagues
• Comfort with ambiguity and adaptability in fast-paced environments
• Desire to navigate new technologies, including video chatting and electronic health records
• Ability to identify and prioritize member's needs and take immediate action
• Remote work environment
• Equal opportunity employer, welcoming applicants from all backgrounds
• Applicants must be authorized to work in the US or Canada